REFUND POLICY

We want you to be happy with what you bought. This policy explains when refunds are available and how to request one.

1. Digital Goods

Because digital goods (music files, downloads, AI-generated assets, blog or platform access) are delivered electronically and cannot be returned, all sales are generally final once the goods have been delivered or downloaded. We will, however, issue a refund in the following cases:

• The file is corrupted, defective, or materially different from what was described, and we cannot make it right within 7 days of you reporting it.
• You were charged for an item you did not receive.
• You were charged twice for the same item due to a technical error.

Refund requests for digital goods must be made within 14 days of purchase.

2. Services

For services (audio, AI, or development work), refunds are governed by the written scope agreed before the engagement begins. In the absence of a written agreement:

• Before work has begun, you may cancel for a full refund.
• Once work has begun, refunds are pro-rated based on the work already completed.
• Once a deliverable has been accepted in writing, that deliverable is non-refundable.

3. How to Request a Refund

Email alex@sloman.ai with:

• The email address used for the purchase
• The order or transaction ID (from your Stripe receipt)
• A short description of why you are requesting a refund

We aim to respond within 3 business days and, if approved, process the refund within 5–10 business days back to the original payment method.

4. Chargebacks

If you have an issue with a charge, please contact us first — we will work with you in good faith. Filing a chargeback before contacting us makes it harder to resolve and may result in suspension of your account while the dispute is reviewed.

5. Statutory Rights

Nothing in this policy limits any rights you may have under consumer protection laws in your jurisdiction.

6. Contact

Questions about a refund? Email alex@sloman.ai.